Returns

What is your return and refund policy?

What is your policy?

Your purchase is custom printed exclusively for you, so it will only qualify for replacement, return, or refund if: (i) the product itself is flawed, (ii) the quality of the printing is poor or (iii) the final product is notably different from the product presented on the order screen.

Email us as soon as possible if your purchase meets the above criteria, no later than four weeks after the delivery date. For packages lost in transit, all claims must be submitted no later than four weeks after the estimated delivery date. For any feedback, please email: sojuman@sojuman.co.uk, including:

• Your order number and the email address registered to the shipping information.
• Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue
• Any other relevant information.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to water bottles, which are not suitable for return due to health or hygiene reasons.

How long does a replacement, refund, or return take to process?

If your claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 5-10 business days to appear on your statement depending on your payment method.
If you accept a replacement product for the defective product, a new order is recreated immediately. You will be notified of the expected delivery date.

Anything else I should know?

We cannot accept returns or process refunds if:

• The item(s) is printed as ordered, but you “changed your mind”. We print on demand and therefore cannot accept returns with that inquiry.
• The wrong size was ordered. There is a detailed sizing guide on each product page, as well as a separate Sizing page here: https://www.sojuman.co.uk/pages/sizing
• The return request is not viewed and approved by our team before you send the item(s) back.
• The item(s) have been worn or washed.
• The item(s) have been altered in any way or if they do not have the original tags.

Any further questions about our return and refund policy?

Please send us an email at: sojuman@sojuman.co.uk and we will do our best to help.